Refund Policy

Our Subscription Plans

• GTM OS: 7-day free trial, no credit card required; then Starter $39/month or Pro $79/month. No free tier.

All subscriptions are billed monthly with no long-term commitment required.

1. Standard Cancellation

You can cancel your subscription at any time through your account settings:

• Your access continues until the end of your current billing period
• No refund is provided for the unused portion of the current month
• You will not be charged again after cancellation
• Your data will be retained for 30 days after your subscription ends

2. 14-Day Satisfaction Guarantee (First Month Only)

We offer a 14-day money-back guarantee for new subscribers:

• Request a full refund within 14 days of your first payment
• This is a one-time offer per person, per track
• No questions asked
• Simply email support@soloframehub.com with your request

3. Refund Eligible Situations

Beyond the 14-day guarantee, refunds may be granted in these situations:

• Technical Issues: If persistent technical problems prevent you from accessing the platform (after reasonable troubleshooting attempts)
• Duplicate Charges: If you were charged multiple times for the same billing period
• Billing Errors: If an error resulted in an incorrect charge
• Unauthorized Charges: If your payment method was used fraudulently
• Service Not as Described: If the service significantly differs from what was advertised

4. Refund NOT Eligible Situations

Refunds are generally not provided for:

• Change of mind after the 14-day guarantee window
• Lack of time to use the platform
• Changes in your business circumstances
• Not achieving desired business results (outcomes are not guaranteed)
• Partial month usage
• Completed courses or downloaded materials
• Subscription renewals (after the first month)

5. How to Request a Refund

To request a refund:

1. Email support@soloframehub.com with the subject line "Refund Request"
2. Include your account email address
3. Briefly explain the reason for your request
4. Include any relevant details (error messages, screenshots, etc.)

Response Time: We will respond to refund requests within 3 business days.

Processing Time: Approved refunds are processed within 5-10 business days and issued to your original payment method.

6. Chargebacks

We strongly encourage you to contact us first before initiating a chargeback with your bank:

• We are committed to resolving issues fairly and quickly
• Chargebacks initiated without contacting us first may result in account termination
• We reserve the right to contest fraudulent chargebacks
• Chargeback disputes are subject to your card issuer's policies

7. Promotional Pricing

If you subscribed at a discounted or promotional rate:

• You are still eligible for the 14-day satisfaction guarantee
• Any refund will be based on the actual amount you paid
• Founding member pricing remains locked in for active subscriptions

8. Questions?

If you have questions about our refund policy, please contact us:

Email: support@soloframehub.com

We're here to help and want you to have a positive experience with SoloFrameHub.