1. Introduction
SoloFrameHub ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (soloframehub.com), use our application (app.soloframehub.com), and access our services.
This policy is compliant with the California Consumer Privacy Act (CCPA) and aligned with GDPR principles for international users.
2. Information We Collect
2.1 Account Information (Directly Provided)
- Full name
- Email address
- Password (hashed, never stored in plain text)
- Company/business name (optional)
- Professional role/title (optional)
- Business stage and goals (onboarding questionnaire)
2.2 Payment Information
- Payment details are processed and stored securely by Polar.sh
- We store: last 4 digits of card, card type, billing address
- We do NOT store: full card numbers, CVV, or bank account details
2.3 Platform Usage Data
- Course progress and completion status
- Assessment scores and quiz responses
- AI coaching conversation history
- User-generated artifacts (ICPs, playbooks, scripts, etc.)
- Feature usage patterns
- Time spent on platform
2.4 AI Interaction Data
- Prompts submitted to AI coaching features
- AI-generated responses
- User feedback on AI outputs (ratings, edits)
- Roleplay simulation transcripts
2.5 Technical Data (Automatically Collected)
- IP address
- Browser type and version
- Device type and operating system
- Referring URLs
- Pages visited and navigation patterns
- Session duration
- Cookies and similar technologies
2.6 Communication Data
- Email correspondence with support
- Feedback and survey responses
- Community forum posts (future feature)
3. How We Use Your Information
We use the information we collect to:
- Provide, operate, and maintain our services
- Improve, personalize, and expand our services
- Process payments and manage subscriptions
- Personalize AI coaching and recommendations
- Communicate with you about updates, offers, and support
- Send transactional and marketing emails (with opt-out options)
- Analyze usage patterns to improve the platform
- Prevent fraud and ensure security
- Comply with legal obligations
4. How We Use AI to Process Your Data
This section explains how your data is processed by our AI systems.
- AI coaching uses your inputs to generate personalized responses and recommendations
- Your data may be processed by third-party AI models (via OpenRouter) through our infrastructure
- AI interactions are logged for quality improvement and service delivery
- We do NOT use your personal data to train AI models
- AI processing is essential to core service functionality
- You can request deletion of your AI interaction history at any time
For more details, please review our AI Disclaimer.
6. Data Retention
- Account Data: Retained while your account is active
- After Cancellation: Data retained for 30 days, then permanently deleted
- Payment Records: Retained for 7 years (legal/tax requirements)
- AI Interaction Logs: Retained for 90 days, then anonymized
- Anonymized Analytics: Retained indefinitely for service improvement
7. Data Security
We implement appropriate technical and organizational measures to protect your data:
- Encryption in transit (TLS/SSL)
- Encryption at rest (Google Cloud encryption)
- Access controls and authentication
- Regular security reviews and testing
- Incident response procedures
- Employee security training
While we strive to protect your information, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.
8. Your Rights (CCPA)
Depending on your location, you may have the following rights:
- Right to Know: Request disclosure of what personal information we collect
- Right to Access: Receive a copy of your personal data
- Right to Delete: Request deletion of your personal data
- Right to Opt-Out of Sale: We do not sell data, but you can opt-out of any future sales
- Right to Non-Discrimination: We will not discriminate against you for exercising your rights
To Submit a Request:
- Email: privacy@soloframehub.com
- Through your account settings
We will verify your identity before processing requests and respond within 45 days.
9. Your Choices
- Account Settings: Update or delete your information through your account dashboard
- Email Preferences: Unsubscribe from marketing emails via link in emails
- Cookie Preferences: Manage through our cookie banner or browser settings
- Data Export: Download your data through account settings
- Account Deletion: Request complete account deletion via settings or support
11. Children's Privacy
Our platform is not intended for users under 18 years of age. We do not knowingly collect personal information from minors. If we discover that we have collected information from a minor, we will delete it immediately. If you believe a minor has provided us with personal information, please contact us at privacy@soloframehub.com.
12. International Users
Our services are hosted and operated in the United States. If you are accessing our services from outside the United States:
- Your data will be transferred to and processed in the United States
- By using our services, you consent to this data transfer
- We implement appropriate safeguards for international data transfers
For EU/UK Users: Our legal basis for processing your data is contract performance (to provide our services) and legitimate interests (to improve our services). You have additional rights under GDPR including data portability and the right to lodge a complaint with a supervisory authority.
13. Third-Party Links
Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies before providing any personal information.
14. Changes to This Policy
We may update this Privacy Policy from time to time:
- Material changes will be communicated via email
- The "Last Updated" date will be revised
- Continued use after changes constitutes acceptance
15. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices:
Privacy Inquiries: privacy@soloframehub.com
General Support: support@soloframehub.com
We will respond to privacy inquiries within 10 business days.